FAQs

SHIPPING METHODS
The safety of our employees and guests is always our top priority. In an effort to maintain health and safety amid current COVID-19 concerns, we are practicing social distancing in our order fulfillment center. During this time, please allow extra time for order processing and delivery. We sincerely thank you for your patience.

After you place your order, your merchandise will be carefully packaged by our associates in our warehouse.

SHIPPING CHARGES
The shipping charges applied in the cart are based on the weights of the products and the shipping location.

Please allow 2-4 business days to prepare your order for shipment.

RETURNS POLICY

Thank you for shopping the State Theatre of Ithaca online store. The safety of our employees and guests is always our top priority. In an effort to maintain health and safety amid current COVID-19 concerns, we are practicing social distancing in our order fulfillment center. During this time, please allow extra time for your return to be processed. We sincerely thank you for your patience.

Need to return or exchange an item? We accept returns/exchanges of unworn, unwashed product with the original receipt. Include your return/exchange back to the shop within 30 days of the purchase date and we will refund or exchange the item(s) to the original form of payment.

Please contact us and we'll work with you to exchange or refund your item(s), less your original shipping charges. You just pay for shipping the item(s) back to us.

Send your return to the following address using the shipping method of your choice:
State Theatre of Ithaca
107 W State Street
Ithaca, NY 14850

QUESTIONS
Didn’t find your answer here? If you have any questions along the way, we'd love to help! We have some of the friendliest people around working on our team - give us a call at 607-277-8283 or email us at info@stateofithaca.org and we’ll do our best to help!